Last Updated: June 27, 2024
At Bonthings.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you may return or exchange items within 30 days of the purchase date. Please read our policy below to ensure a smooth return or exchange process.
1. Eligibility for Returns and Exchanges
- Items must be returned within 30 days from the date of purchase.
- Items must be unworn, unwashed, and undamaged.
- Items must be in their original packaging, with all tags attached.
2. Non-Returnable Items
- Gift cards
- Final sale items
- Custom or personalized orders
3. Return Process
To Return an Item:
- Contact Us: Email our customer service team at ha@bonthings.com with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Authorization: Our team will provide you with a return authorization and instructions on how to return your item(s).
- Ship the Item: Package the item(s) securely and include the return authorization. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package is delivered to us safely.
- Refund Processing: Once we receive your return, we will inspect the item(s) to ensure they meet our return policy criteria. If approved, we will process your refund within [number of days, typically 5-10] business days. Refunds will be issued to the original payment method.
4. Exchange Process
To Exchange an Item:
- Contact Us: Email our customer service team at ha@bonthings.com with your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Receive Authorization: Our team will provide you with an exchange authorization and instructions on how to return your item(s).
- Ship the Item: Package the item(s) securely and include the exchange authorization. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method to ensure the package is delivered to us safely.
- Receive Your New Item: Once we receive your return, we will inspect the item(s) to ensure they meet our exchange policy criteria. If approved, we will process your exchange and ship the new item(s) to you. We will notify you once the exchange has been processed and shipped.
5. Shipping Costs
- You are responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately at ha@bonthings.com. We will arrange for a replacement or refund as quickly as possible at no additional cost to you.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please contact our customer service team:
Email: ha@bonthings.com
Address: 2400 Herodian Way Ste 220 Smyrna GA 30080