Last Updated: June 27, 2024

At Bonthings.com, we strive to provide fast and reliable shipping to our customers. Please read our shipping policy below to understand our shipping practices and procedures.

1. Processing Time

  • All orders are processed and shipped within 24 hours of purchase, excluding weekends and holidays. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping within the USA

  • We offer free shipping on all orders to the USA. There is no minimum order requirement.
  • Standard shipping typically takes 3-7 business days for delivery, depending on your location.

3. International Shipping

  • Shipping costs to all other countries will be calculated at checkout after adding items to your cart.
  • International shipping times may vary depending on the destination and customs processing times.
  • Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.

4. Shipping Confirmation and Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track your order until it is delivered.

5. Address Accuracy

  • Please ensure that your shipping address is correct and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you need to change your shipping address, please contact us immediately at ha@bonthings.com. We will do our best to update your address before your order is shipped.

6. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

7. Damaged Packages

  • If your package arrives damaged, please contact us immediately at ha@bonthings.com. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

If you have any questions or need assistance with your shipping, please contact our customer service team:

Email: ha@bonthings.com
Address: 2400 Herodian Way Ste 220 Smyrna GA 30080